Shipping policy

Shipping within the United States

Vintage Puzzles Games currently ships to United States addresses. Available shipping options and charges are shown at checkout for your items and delivery address.

Order processing

Our current order-processing estimate is 1 day before shipment. Processing time is separate from the carrier's transit time. If you need an item for a particular date, please email heyscript@yahoo.com before ordering to check the expected timing.

Carriers and delivery estimates

Shipping options include Standard shipping and USPS services where available at checkout. Standard shipping has an estimated transit time of 5–8 days after shipment. Other services may have different estimates; review the option offered at checkout. Delivery estimates are not guaranteed arrival dates. Weather, holidays, and carrier delays can affect delivery.

Tracking your order

When tracking information is available, use the tracking link in your shipping confirmation or order status page to follow your package. Tracking may not update immediately after a shipping label is created. If you cannot locate your tracking details or your shipment appears delayed, email heyscript@yahoo.com with your order number.

Shipping address changes

Please check your shipping address before placing your order. If you need a correction, email heyscript@yahoo.com as soon as possible with your order number and the correct address. We will check whether a change is still possible. Address changes cannot be guaranteed once an order is being prepared or has shipped.

Damaged, incorrect, or missing items

Please inspect your order when it arrives and contact us immediately if an item is damaged, defective, incorrect, or missing. Email heyscript@yahoo.com with your order number and a description of the issue. For shipping damage, please include photos of the item, packaging, and shipping label, and keep the packaging while we review the issue. Returns and refunds are handled according to our Refund Policy; contact us before sending an item back.

Delivery questions and support

If your package is delayed or marked delivered but you cannot find it, check the tracking details, delivery location, and with other members of your household, then contact us for help reviewing the shipment.

For processing, shipping, tracking, or delivery support, email heyscript@yahoo.com or call 615-290-8222. Please include your order number and the email address used at checkout so we can locate your order.